LevelUpr Life Store Policies
Effective date: 1 May 2026
Welcome to LevelUpr Life. These Terms of Service govern access to and use of the LevelUpr Life store, products, digital downloads, training materials, templates, free resources, and related services made available through shop.leveluprlife.com and any connected checkout, delivery, or communication channels. By purchasing, downloading, accessing, or using any product or service, the customer agrees to be bound by these Terms of Service.
LevelUpr Life provides digital products and business finance and governance resources intended to help founder-led businesses improve financial visibility, controls, structure, and decision-making. The store currently includes paid and free digital products such as masterclasses, mini application audits, and bundles.
Customers must be at least 18 years old or the age of majority in their jurisdiction and have the legal capacity to enter into a binding agreement. By placing an order, the customer confirms that the information provided during checkout is accurate and complete.
Unless otherwise stated on a product page, all products sold through the store are digital products delivered electronically. Access may be provided through download links, hosted content, email delivery, or third-party platform access. No physical shipment is included unless expressly stated on the product page.
Products are licensed for the purchaser’s personal business use only, unless a separate written commercial, team, or enterprise license is granted.
The customer may not:
· Reproduce, resell, redistribute, sublicense, share, or transfer the product to another person.
· Upload materials to public platforms, shared drives, membership sites, or marketplaces.
· Modify, copy, or adapt the content for resale as their own product or service.
· Use the materials in any unlawful, misleading, or infringing way.
All content, materials, branding, frameworks, worksheets, videos, text, graphics, downloads, and training resources remain the intellectual property of LevelUpr Life unless otherwise stated. Purchase grants a limited, non-exclusive, non-transferable, revocable license to use the product according to these terms; it does not transfer ownership.
All prices are listed on the store at the time of purchase, and payment must be made in full before access is granted to paid products. By completing a purchase, the customer authorizes the payment processor to charge the selected payment method for the total amount shown at checkout.
1.7 Product access and delivery
LevelUpr Life will make reasonable efforts to provide prompt access to purchased digital products after successful payment. Delivery times may vary depending on platform, email systems, access links, or temporary technical issues. Customers are responsible for entering a valid email address and checking spam or promotions folders if delivery emails are delayed.
Customers are responsible for ensuring that their devices, software, and internet connection support access to digital products. Customers are also responsible for safeguarding login details, download links, and product files. Unauthorized sharing of access credentials may result in suspension or termination of access without refund.
1.9 Educational and Informational use only
LevelUpr Life provides educational and informational resources designed to support better business finance and governance practices and decision-making. Store products do not constitute legal, tax, audit, investment, or individualized financial advice, and purchase of a product does not create an accountant-client, advisor-client, fiduciary, or other professional advisory relationship unless a separate written engagement agreement says otherwise.
LevelUpr Life does not guarantee any specific business, financial, revenue, compliance, or operational result from use of any product or service. Outcomes depend on many factors, including the customer’s business model, implementation, decisions, internal controls, timing, and external market conditions.
1.11 Promotions and price changes
LevelUpr Life may change product pricing, product descriptions, product availability, promotional offers, or bundles at any time without prior notice. Any such changes will not affect orders already completed and paid for before the change takes effect.
Refunds are handled according to the Refund Policy below, which forms part of these Terms of Service.
To the maximum extent permitted by law, LevelUpr Life will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business opportunity, goodwill, or anticipated savings arising from use of or inability to use the products or services. Total liability for any claim relating to a paid product will not exceed the amount actually paid by the customer for that product.
The customer agrees to indemnify and hold harmless LevelUpr Life from claims, liabilities, damages, losses, and expenses arising out of misuse of the store, breach of these terms, infringement of third-party rights, or unlawful use of the products.
LevelUpr Life may suspend, restrict, or terminate access to products or services where there is suspected misuse, unauthorized sharing, fraud, chargeback abuse, infringement, or violation of these terms. Sections relating to intellectual property, disclaimers, liability, refunds, and dispute resolution survive termination.
These terms should be governed by and interpreted in accordance with the laws of the jurisdiction where LevelUpr Life is registered or principally operated, namely South Africa, subject to any mandatory consumer protection laws that apply to the customer.
For support relating to orders, product access, or policy questions, customers should contact: nyash@leveluprlife.com.
Effective date: 1 May 2026
This Pricing Structure Policy explains how LevelUpr Life prices its digital products and offers sold through the store. The store currently offers a mix of lower-ticket, mid-ticket, free-entry, and bundled digital products, including coaching and consulting services which are to be quoted for based on an hourly or retainer model.
LevelUpr Life uses a value-based digital pricing model designed around the depth of the resource, level of transformation, and scope of support included. Pricing may differ between standalone resources, bundles, free lead-generation products, limited-time promotions, and future premium offers.
2.2 Pricing tiers
Our pricing tiers are as follows:
· Entry access: Free or pay-what-you-want resources intended to introduce the brand and build trust.
· Core digital products: Lower- to mid-priced products such as masterclasses, templates, guided mini application audits, and training.
· Bundled offers: Multi-resource packages priced below the combined standalone total to reward higher-value purchases.
· Premium offers: Coaching, workshops, cohort programs, consulting add-ons, or private sessions priced separately where applicable.
Bundles may be priced at a discount compared with the total cost of buying each included product separately.
Store prices are in the USD ($) currency shown at checkout. Any applicable taxes, VAT, levies, or processor fees are disclosed during checkout.
LevelUpr Life may occasionally offer launch prices, limited-time discounts, bundle savings, seasonal promotions, coupon-based offers, or special pricing for newsletter subscribers. Promotions are valid only for the time period and terms stated at the time of the offer and cannot be applied retroactively unless LevelUpr Life chooses to do so.
2.7 Free offers or pay-what-you-want offers
Products marked as free, donation-based, or pay-what-you-want may allow the customer to enter any qualifying amount permitted by the checkout system. Access conditions for these products remain subject to the same intellectual property, license, and acceptable-use rules in the Terms of Service.
Prices may be updated at any time to reflect revised content, added value, market positioning, promotional strategy, or business costs. The valid price for a purchase is the price shown at the moment the customer completes checkout.
LevelUpr Life provides custom services including coaching, reviews, advisory sessions, implementation support, or business-specific consulting. These offers are governed by separate proposal, scope, and payment terms in addition to this store policy.
Effective date: 1 May 2026
This Refund Policy applies to all purchases made through the LevelUpr Life store. Because the store primarily sells digital products such as masterclasses, audits, bundles, and downloadable educational resources, refunds are handled differently from physical goods.
All sales of digital products are final once the product has been accessed, downloaded, delivered, or made available to the customer, except where a refund is required by applicable law or expressly promised on a specific product page. This helps protect the intellectual property and immediate-access nature of digital goods.
3.2 Eligible refund circumstances
A refund request may be considered in the following limited cases:
· The customer was charged more than once for the same product purchase.
· The customer did not receive access due to a verified technical issue that LevelUpr Life cannot resolve within a reasonable time.
· The customer accidentally purchased the same product more than once.
· A product page expressly included a separate satisfaction guarantee or refund promise.
· A refund is required under non-waivable consumer protection law.
3.3 Non-eligible refund circumstances
Refunds will generally not be provided for:
· Change of mind after purchase.
· Failure to read the product description before buying.
· Lack of use, lack of completion, or delayed implementation.
· Business results not meeting expectations.
· Accidental purchase of the wrong product where access has already been provided and the product is materially as described.
· Inability to access files due to the customer’s own device, software, login, email, storage, or internet limitations.
· Requests made after substantial use, download, or consumption of the product.
Unless a different period is stated on the specific product page or required by law, refund requests should be submitted within 7 calendar days of purchase. Requests submitted after that period may be declined unless there is a verified duplicate charge or a legal obligation to refund.
To request a refund, the customer should email nyash@leveluprlife.com with:
· Full name used at checkout.
· Purchase email address.
· Product name.
· Date of purchase.
· Reason for the request.
· Screenshots or evidence of the issue where relevant.
LevelUpr Life will review refund requests case by case and may request additional information to verify the claim. If approved, the refund will be issued to the original payment method within a reasonable processing period, subject to payment processor timelines.
Customers are encouraged to contact LevelUpr Life first before initiating a chargeback. Fraudulent or abusive chargebacks may result in revoked product access and restriction from future purchases.
3.8 Product-specific overrides
If a specific product page includes a different refund term, guarantee period, or eligibility condition, that product-specific term will apply in addition to this policy for that offer.